You can book a group tour for adults, young people or children for your preferred date. Bookings need to be made at least five opening days before your chosen date. Self-guided groups may tour our exhibitions against a nominal fee, but are required to register and pay in advance.

Bookings are binding, but cancellations are possible at no extra charge up to four working days prior to the arranged tour date. As we employ external specialists for your tour group, if you cancel later we are obliged to charge a late cancellation fee of €25. The Art and Exhibition Hall of the Federal Republic of Germany will confirm tour cancellations in writing. If you do not appear for the tour, the full fee as agreed is still due. Guides will only wait for a maximum of 30 minutes after the appointed time; delays in starting the tour will be deducted from the tour time. In cases of force majeure, no cancellation fee will be charged.

Tour and admission tickets should be purchased at least 15 minutes before the tour is due to start. During the museum's regular opening hours, we would ask you to purchase all the tickets for the group at one time as far as possible. We accept payments in cash or with credit and debit cards. For pre-booked tours, you may also pay on receipt of the invoice if so requested. 

You are asked to leave cameras, bags, backpacks and umbrellas in our cloakroom or in the lockers provided. All visiting teachers with classes are responsible for the behaviour of their students in the museum. They should be familiar with the museum's regulations on the protection of the exhibits on display, and are asked to ensure their students observe them. Please comply with the Visitor Regulations displayed at the cloakroom, ticket and information desk, and follow instructions given by our staff.